Services & Pricing

Clear pricing, flexible options, no surprise bills. Choose what works for your business.

IT Support Plans

From occasional help to ongoing partnership, we have a plan that fits your needs.

Break-Fix

$125/hour

Pay only when you need help

  • On-demand IT support
  • Remote or on-site service
  • No commitment required
  • Billed in 15-min increments
  • Hardware troubleshooting
  • Software installation & support

Founding 25

$1,200/year

16 hours of support (~$75/hr)

  • Best value for light users
  • All monthly retainer benefits
  • Locked-in founding member rate
  • Pay annually, save 20%+
  • Limited to first 25 clients
  • Priority scheduling

Add-On Services

Enhance your IT support with these optional services. Available with any retainer plan.

Basic Security Bundle

Endpoint protection, backup verification, and password manager setup. Essential security for any business.

+$50/month

Microsoft 365 Management

Setup, support, and license management for Microsoft 365. Email, Teams, SharePoint - fully managed.

+$15/user/month

Proactive Monitoring

Basic RMM (Remote Monitoring and Management) with uptime alerts. Know about problems before they impact you.

+$75/month

UniFi Network Solutions

Enterprise-grade networking at small business prices. We specialize in Ubiquiti UniFi systems - the same technology used by Fortune 500 companies, designed for businesses like yours.

  • Complete WiFi Coverage

    Eliminate dead zones. Seamless roaming for staff and guests throughout your facility.

  • Network Security

    VLANs, guest networks, firewall rules. Keep your business traffic separate and secure.

  • Centralized Management

    Single dashboard for all your network devices. Easy monitoring, updates, and troubleshooting.

  • No Licensing Fees

    Unlike Cisco and Meraki, UniFi has no recurring license costs. Buy the hardware, own it forever.

Network Setup

Project-Based

Typically $1,500 - $5,000

  • Site survey & assessment
  • Network design & planning
  • Hardware procurement
  • Professional installation
  • Configuration & testing
  • Documentation & training

Web Development

Your website is often the first impression customers have of your business. We build sites that look professional, load fast, and actually help you get more customers.

  • Mobile-First Design

    Over 60% of web traffic is mobile. Your site will look great on any device.

  • SEO Ready

    Built with search engines in mind. Help customers find you on Google.

  • Fast Loading

    Speed matters. Slow sites lose customers. We optimize for performance.

  • Easy to Update

    Make changes yourself or let us handle it. Either way, you're in control.

Website Projects

$100/hour

Most sites: $1,500 - $3,500

  • Custom design (no templates)
  • Responsive / mobile-friendly
  • Contact forms & integrations
  • Basic SEO setup
  • Training & documentation
  • 30 days post-launch support

Frequently Asked Questions

What's your response time?

For retainer clients, we respond within 24-48 hours for non-urgent requests and same-day for emergencies. Break-fix clients are typically scheduled within 48-72 hours depending on workload.

Do you offer on-site service?

Yes, for clients in the Rapid City area. We also offer remote support for issues that don't require physical presence, which often resolves problems faster.

Can I get support outside of Rapid City?

Absolutely. We provide remote support nationwide. Many IT issues can be resolved remotely, and we can coordinate with local technicians for hands-on work if needed.

What if I need more hours than my retainer includes?

No problem. Additional hours are billed at a discounted rate of $100/hour for retainer clients (vs. $125/hour standard). We'll always let you know before exceeding your included hours.

Do you work with Macs?

Yes! We support both Mac and Windows environments. Many of our clients use Mac-based setups, and we're well-versed in Apple's ecosystem.

What makes UniFi different from other networking solutions?

UniFi offers enterprise-grade features without recurring licensing fees. Unlike Cisco Meraki, you buy the hardware and own it - no annual subscriptions. It's reliable, scalable, and more cost-effective for small businesses.

Ready to Get Started?

Let's discuss how we can help your business. Free consultation - no obligation.